Refund policy

Returns and Refund:

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- Returns

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Only products ordered directly from https://www.mambobabyfloat.com will be accepted.
For products ordered from our authorized retailers, please contact them directly for returns.
We DO NOT accept free returns except for product defects or shipping damage.
International returns are at the expense of the customer including Repairs and Replacements under a 60-day warranty.
We are not liable for lost returns under any circumstances.
Our system is not capable of processing return labels for international shipments.
We recommend using a shipping courier with tracking services to track the shipment of your return.

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- Refund

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You will be FULLY REFUNDED if you don't receive the products you ordered within 60 days.

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Refund request within 60 days after placing an order:

If you request for refund within 60 days after placing the order and packages have been shipped, you will need to reject the delivery and let it return to our warehouses. Once our warehouses receive the packages returned, we will refund you after deducting US$20.00 shipping fee from the amount you paid.