FAQ
HOW MUCH DOES IT WEIGH AND HOW BIG IS IT?
The Mambobabyfloat only weighs 800g and its 48cm/45cm/15cm in dimension. Easily big enough for baby from 3 months - 2 years old to wear in comfortably!
WHAT'S THE WEIGHT LIMIT?
We recommended from 6kg-18kg.
WHAT MADE YOU CREATE THIS PRODUCT?
We’re parents with young children. And we’ve been through numerous kids pool floats. All of them are either cheaply made and don’t last or super dangerous when air leak. There were no really great, lightweight, made for babies floaties out there. So we decided to fix that problem!
DOES IT HAVE A SHADE COVER?
Yes! The 50+ UV Shade Cover is included with every order!
DO YOU OFFER ANY KIND OF WARRANTY?
Since we are just a startup and are starting up our manufacturing we do not have a warranty set up just yet. However, if anything is wrong with your product or if it arrives damaged, we’ll get you a new one at no cost.
IS IT SAFE OR WILL IT TIP OVER?
We get asked this question a lot and the answer is we recommend always having supervision while your little one is in the pool or having water activities. It’s as safe as any swim aids or floaties, but make sure you are always nearby and always have an eye on your child.
I haven’t received a confirmation email for my order. What should I do?
Check if the order was placed using the correct email address. If no confirmation email is received, provide the order details and a screenshot of the payment to customer support for verification.
Can I purchase replacement parts for my product?
Yes, replacement parts such as canopies can be purchased if compatible with your product model. Contact customer support with your product details for availability.
How can I check if a product is available in my region?
Visit the product page on our website and select your region or contact customer support to confirm availability in your area.